![]() Although we had only stopped into the store in search of a GrandBed. Not only did he give us his full attention and answer any and all of our questions, but he was also gracious and attentive to my customer “quirkiness.” He provided us with valuable insight based on both personal and professional experience with Tempur-Pedic products and by the end of our visit he was able to help us find the perfect compromise – a Split King Cloud Supreme Breeze with Premier Ergo Bases. Needless to say, the fact that our visit was based on a warranty replacement did not phase Charles in the least. ![]() My husband, Adam, quickly explained the reason for our visit so if Charles had other customers who may need his attention that we would not take his time away from them. Charles Harwood immediately upon entering the store. We found ourselves in the Kenwood Towne Center last Saturday looking to verify that the GrandBed was still what we wanted before finalizing the claim we were greeted by Mr. On the advice of the warranty department, we waited until the Split King GrandBed became available. More ways to shop: Find an Apple Store or other retailer near you. Shortly after the claim was approved in March of last year, we decided on a GrandBed However, at the time the GrandBed did not come in a Split King compatible with the Ergo Bases that we wanted. We began having several problems with it which the Tempur-Pedic Warranty Department quickly addressed by processing a warranty claim, thus instructing us to pick a new mattress since the Celebrity has since been discontinued. We bought our first Tempur-Pedic mattress, a Celebrity (King), in September of 2008. She helped turn what could have been a bad experience into a great one. Jan is a great example of what great customer service is. Jan went above and beyond, even comping us 2 sheet sets for our inconvenience. We received our bed and it is Amazing! I am actually writing this email from it! :) We just wanted to thank you for having employees that are passionate about the product that they represent and their customers as well. She was very sympathetic and valued our feelings over the situation. Her level of professionalism and compassion for her customer was above and beyond. My husband called and spoke with Jan as she oversaw the process of making everything right. Delivery day came and JB hunt brought a semi. We expressed several times to not bring the bed on a semi, it had to be a box truck to fit in our driveway. The shipping company that was to bring our bed (JB Hunt) did not get our bed to us on the scheduled delivery day. Make fun if you can, but I couldn't because they were part of something that I wasn't today.We are writing to express our gratitude of EXCELLENT customer service from Jan, at your Kenwood Towne Center in Cincinnati Ohio. You could not convince the last in line they weren't going to get an iPhone, or the first that it would not be worth the $500 plus contract. They were smiling, laughing, even those that had been there all night and really could have used a bath. No matter how hard I tried to make fun of the people in line, it just didn't work. Kenwood Towne Centre is located in northeastern Cincinnati, just off. Yeah, people like me, who weren't in line, not them. The Apple Store is located on the upper level of the Nordstrom wing, next to Pottery Barn. ![]() Surely, some of those waiting will go home disappointed. Estimates from those in line ranged from 500 to 5000 phones, but if you asked anyone who worked in store they wold tell you they had no idea how many iPhones they had, or that they had no iPhones, or both. Considering that each customer can buy two iPhones, the store better have at least two hundred. AdvertisementĮnlarge / Second HundredThe line went around the block and was looking to go around another side when I left. Not surprisingly, there were a good number of people waiting in line for someone else. Of those buying for themselves, almost everyone I spoke with was already an AT&T customer. The crowd itself was what you might expect at an Apple Store, mostly white, lots of black t-shirts, not too many goatees though, and only a smattering of berets. Whether it's a gay pride parade, or an anti-war, anti-Bush, anti-whatever protest, somebody always shows up in costumes. Right after the initial group of tents came the typical San Franciscans. The guy standing on the left was just a nerd. ![]() The guy sitting in the back wore some kind of t-shirt about a geek ghetto squad. One can only hope no scrawny employee tries to enforce the "no shirt, no shoes, no service" policy. The guy sitting in front has tattoos all over his chest and arms, and he could probably crush my head in his hands like a beer can. Further Reading iPhone in depth: The Ars reviewThe first people in line showed up at 10:00 AM yesterday.
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